Scope
This policy applies to information submitted through POOK's public website and enquiry forms. A specific product, engagement or third-party platform may carry additional terms that take precedence for that context.
Information we collect
We may collect your name, business contact details, company and role, enquiry topic, message, and limited technical logs required to keep the site secure and reliable. Do not submit passwords, credentials, full identity documents, payment details or unauthorized personal or commercially sensitive information through a public form.
How information is used
We use submitted information to identify and respond to enquiries, assess engagement fit, arrange conversations or demonstrations, improve service quality, and meet security or legal obligations. We do not use it for unrelated purposes without an appropriate legal basis or further authorization.
Retention and protection
Retention reflects operating need, applicable obligations and dispute handling. Access controls, logs, backups and minimum-necessary use reduce risk. Information is deleted, anonymized or archived under applicable rules when no longer required.
Your choices and rights
Subject to applicable law, you may request access, correction, deletion, restriction or withdrawal of consent. Removing certain information may prevent us from continuing to respond to the related enquiry.
Contact
Submit a privacy enquiry through the website contact route and describe the request. POOK will verify identity and authority before acting on a rights request.